Participant Support Coordinator (Volunteer Position)



Are you passionate about customer service? Do you think you have what it takes to join Gay Games 11 Hong Kong team? Then we are waiting to hear from you!

#1 Always give priority to participants. 

Customer service experience is not a department; it’s an attitude.

Gay Games Hong Kong is looking to build a dedicated team of agile, dynamic, and smart participant support coordinators to take care of our 12,000 guests and 75,000 participants attending Gay Games 11 Hong Kong. This team will be the face of Gay Games 11 Hong Kong and the primary connection with our participants.

this position is open to international applications.

This position is open to international applications.

Key Activities

  • Assist participants and resolve any sport registration system issues
  • Assist participants with general inquiries and support
  • Escalate issues to customer support manager or director to avoid conflict issues
  • Update and maintain helpdesk knowledge database and frequently asked questions
  • Use web-based computer helpdesk ticketing system (Zoho)
  • Help define and revise standard operating procedures and standards when required

Key Skills

  • Excellent communication, listening and presentation skills
  • Participant-orientated and ability to adapt/respond to different people’s needs
  • Ability to multitask, take responsibility, prioritize and manage time effectively
  • Familiarity with CRM systems (Zoho Helpdesk) and practices
  • Positive attitude with good self-control, empathy and a sense of humor
  • Ability to stay calm when participants are stressed or upset
  • Ability to work with internal departments to solve problems
  • This is virtual role multi-language would be an advantage – Cantonese, Mandarin, Spanish, French or German

Position Type/Expected Hours of Work

This is a volunteer position. Hours of commitment will vary.

Please submit your application of interest here.




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The Gay Games is built upon the principles of Participation, Inclusion and Personal Best. Based on these values, since 1982, the Gay Games have brought together people from all over the world, with diversity, respect, equality, solidarity and sharing.

The Gay Games is open to participants of all ages, experience levels, sexual orientation and physical ability. The Gay Games Hong Kong 2022 will be the 11th Gay Games and will be held in November 2022. 36 sports and 11 cultural activities are planned to include more than 12,000 participants.

If you are interested to join the GGHK team, please check out more information here.



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