Participant Support Coordinator (Volunteer Position)

Summary/Objective

 

Are you passionate about customer service? Do you think you have what it takes to join Gay Games 11 Hong Kong team? Then we are waiting to hear from you!


#1 Always give priority to participants. 

Customer service experience is not a department; it’s an attitude.


Gay Games Hong Kong is looking to build a dedicated team of agile, dynamic, and smart participant support coordinators to take care of our 12,000 guests and 75,000 participants attending Gay Games 11 Hong Kong. This team will be the face of Gay Games 11 Hong Kong and the primary connection with our participants.

this position is open to international applications.


This position is open to international applications.


Key Activities

  • Assist participants and resolve any sport registration system issues
  • Assist participants with general inquiries and support
  • Escalate issues to customer support manager or director to avoid conflict issues
  • Update and maintain helpdesk knowledge database and frequently asked questions
  • Use web-based computer helpdesk ticketing system (Zoho)
  • Help define and revise standard operating procedures and standards when required

Key Skills

  • Excellent communication, listening and presentation skills
  • Participant-orientated and ability to adapt/respond to different people’s needs
  • Ability to multitask, take responsibility, prioritize and manage time effectively
  • Familiarity with CRM systems (Zoho Helpdesk) and practices
  • Positive attitude with good self-control, empathy and a sense of humor
  • Ability to stay calm when participants are stressed or upset
  • Ability to work with internal departments to solve problems
  • This is virtual role multi-language would be an advantage – Cantonese, Mandarin, Spanish, French or German

Position Type/Expected Hours of Work

This is a volunteer position. Hours of commitment will vary.

Please submit your application of interest here.

職位類型/預期工作時間

這是義務職位,各成員的預期工作時間會有所不同。 

如感興趣,請按此鏈接提交申請

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MORE ABOUT GGHK2022

The Gay Games is built upon the principles of Participation, Inclusion and Personal Best. Based on these values, since 1982, the Gay Games have brought together people from all over the world, with diversity, respect, equality, solidarity and sharing.

The Gay Games is open to participants of all ages, experience levels, sexual orientation and physical ability. The Gay Games Hong Kong 2022 will be the 11th Gay Games and will be held in November 2022. 36 sports and 11 cultural activities are planned to include more than 12,000 participants.

If you are interested to join the GGHK team, please check out more information here.

關於同樂運動會

同樂運動會於1982年首次舉辦,是由LGBT社群每四年舉辦一次的世界級體育和文化節日活動,歡迎所有人參加,不論性別、能力和性別身份。第11屆「同樂運動會」會於2022年11月在香港,預期會有超過12,000人參加36項體育運動及11項文化活動。香港同樂運動會團隊藉著的同樂會的原則,包容因個人異同所產生的隔膜,以體現出平等精神。

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