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Customer Journey Director (Volunteer Position)

Job profile:

Be part of a once in a lifetime opportunity, working with a diverse professional team of volunteers, to bring Gay Games to Hong Kong, its first time in Asia.  Gay Games Hong Kong 2022 will be an inclusive event of 12,000 participants and up to 75,000 spectators inclusive of ceremonies and events, sports and arts and culture activities.  Our training team will be an integral to building an engaged and inspired volunteer team, across all disciplines.

The  customer Journey Director (CJD) is a customer-centric hands on leader who is  responsible for ensuring that the entire customer journey (i.e. participants and spectators) or user experience will be conducted in a manner where all participants, spectators and volunteers will feel welcomed, included, safe and secure.  In carrying out the CJD’s role, the CJD shall take reference to the principles of Participation, Inclusion and Personal Best and all policies of GGHK.

The CJD will play a key role in coordinating cross functional teams, including Operations, Customer Experience Team, D&I, Marketing, Production teams (Sports, Arts & Culture, Festival Village, Ceremonies)by creating and implementing a  single shared vision with respect to all customer-facing projects, regardless of touch points and channels.  The CJD will have their own team to manage this critical work.  

This key role is a member of the GGHK Management team, reporting into the co-chairs.

 

Essential Functions:

  • Manages  the overall program plan for campaigns 
  • Connecting GGHK functional teams together
  • Responsible for coordinating campaigns between teams
  • Registration process owner
  • Manages Accreditation centre and process and schedule for ticket sales

 

Competencies:

  • Organised
  • Works well in a matrixed environment and organization
  • Strong program management experience
  • Excellent Communication skills 
  • Tech savvy – experience with tools like Trello, Project Mgt, Google Suite 
  • Able to deliver / drive coordination and collaboration as well as manage timelines and deliverables
  • Multiple language skills are preferred but not required (Cantonese, Mandarin and English)

 

Position Type/Expected Hours of Work

This is a volunteer position. Hours of commitment will vary.

Please submit your application of interest here.

職位類型/預期工作時間

這是義務職位,各成員的預期工作時間會有所不同。 

如感興趣,請按此鏈接提交申請L

MORE ABOUT GGHK2022

The Gay Games is built upon the principles of Participation, Inclusion and Personal Best. Based on these values, since 1982, the Gay Games have brought together people from all over the world, with diversity, respect, equality, solidarity and sharing.

The Gay Games is open to participants of all ages, experience levels, sexual orientation and physical ability. The Gay Games Hong Kong 2022 will be the 11th Gay Games and will be held in November 2022. 36 sports and 11 cultural activities are planned to include more than 12,000 participants.

If you are interested to join the GGHK team, please check out more information here.

關於同樂運動會

同樂運動會於1982年首次舉辦,是由LGBT社群每四年舉辦一次的世界級體育和文化節日活動,歡迎所有人參加,不論性別、能力和性別身份。第11屆「同樂運動會」會於2022年11月在香港,預期會有超過12,000人參加36項體育運動及11項文化活動。香港同樂運動會團隊藉著的同樂會的原則,包容因個人異同所產生的隔膜,以體現出平等精神。

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